Services Terms

Last updated: November 12, 2026 · Version 1

In short: these terms apply to Fastify's consulting and implementation services — for example AI business assistants, AI phone receptionists, workflow automation, AI knowledge management, and AI strategy and implementation. Each project is scoped with you and described in a written quote. When you accept the quote, the quote and these terms together are our agreement. Prices are in Canadian dollars plus GST/HST, and you pay by the invoices we send, as the quote describes. Results from AI tools and search can't be guaranteed. Online AI Website Audits bought on auditor.fastify.ca are not covered here; they have their own Terms of Use.

1. Who we are

These services are provided by Fastify Canada Ltd., a British Columbia company ("Fastify", "we", "us"). Phone: +1 (778) 900-8009 (Monday to Friday, 9 a.m.–6 p.m. Pacific Time) · Email: support@fastify.ca (quotes, invoices and support), info@fastify.ca (general). GST/HST registration number: 758204630 RT0001.

2. What these terms cover

• These terms apply to services that Fastify scopes with you and describes in a written quote or invoice: consulting, setup, configuration, integration, custom development, custom or deeper website audits, and related support.
• They don't apply to online AI Website Audits bought on auditor.fastify.ca, which are covered by our Terms of Use (fastify.ca/terms).
• Our agreement is the quote you accept (including its notes) together with the version of these terms named on it. If the quote says something different from these terms, the quote applies for that project. Where we invoice you without a quote, the invoice takes the place of the quote.
• Buying an online AI Audit, or having a consultation call, doesn't create an obligation for either of us to start a project. A project starts only when you accept a quote (or pay an invoice we sent you for the work).

3. Who the services are for

Our services are designed for businesses and organizations. If you accept a quote for a business, you confirm that you may accept it and these terms for that business. If you are a consumer (buying for personal, family or household purposes), you also have the rights that consumer protection laws give you, and nothing in these terms limits those rights. For now, we offer these services to clients outside Quebec; clients in Quebec can contact us at info@fastify.ca.

4. Quotes and acceptance

• We send you a written quote by email. It describes the work, what is included, the price, GST/HST, the total and the date until which you can accept it.
• You accept a quote online, by ticking "I agree" (the box is never pre-ticked) and clicking "Accept quote" on the quote page, or by replying to our quote email with "I accept quote [number]". Your acceptance is your order for the services described in the quote.
• After you accept, we email you the invoice. We keep a record of the quote, the time and way you accepted it, who accepted it, and the version of these terms that applied.
• A quote can no longer be accepted after its expiry date. Ask us for an updated quote.

5. Scope and timeline

• The work we do is the work written in the accepted quote. Anything not written there is not included.
• Dates and timelines in a quote are estimates, unless the quote says a date is a firm date. If we expect a material delay, we tell you and give you an updated estimate.

6. Price, GST/HST and payment

• Prices are in Canadian dollars. GST/HST is added according to your address and shown on the quote and the invoice. The price in the accepted quote doesn't change unless we both agree to a change (section 7).
• When to pay. Each quote says how much is paid when you accept it (for example the full price or a deposit) and when the rest is due (for example on delivery or at milestones). If the quote doesn't say, the full price is invoiced when you accept it. Each invoice is payable by the due date shown on it.
• How to pay. You pay on the secure invoice page, by card or another method offered there. Payments are processed by Stripe; Fastify never sees or stores your card number.
• Monthly fees. Some services have a recurring fee (for example for running an AI assistant or phone receptionist). When they do, the quote says the amount, how often and when it is billed, and the notice needed to end it.
• Third-party costs. Some services use other companies' products (for example phone numbers and call minutes, AI model usage or software subscriptions). The quote says whether their cost is included in our price, paid by you directly to the provider, or billed to you. We don't charge you any cost that isn't in the quote or agreed as a change (section 7).
• Late payment. We don't charge interest on late payments. If an invoice isn't paid by its due date, we remind you. If it is still unpaid 30 days after the due date, we may pause the work (and any monthly service) after telling you, until it is paid. A pause for late payment extends the timeline by the same time.

7. Changes to the scope

Either of us can ask for a change. A change is agreed only in writing — usually an updated or new quote that you accept — and it may change the price and the timeline. We don't start extra work, or charge for it, without your written approval.

8. Delivery, your information, access and approvals

• What we need from you. To deliver, we need accurate information, the access described in the quote (for example to your website, content management system, phone system or business tools), and your answers and approvals within a reasonable time. If these are late, or the information is wrong, the timeline moves accordingly, and extra work it causes is a change under section 7.
• Your approval first. We never change your website, phone system or other systems, and never publish anything for you, without your explicit approval. Before we connect to or change one of your systems, please keep a current backup of it.
• Your content and answers. You approve the business information an AI assistant or phone receptionist uses, and you are responsible for it being accurate and lawful. Please check its answers before they go live and from time to time after.
• Access. Give us only the access the work needs. We use it only for the work, keep it secure, and stop using it when the work ends; you can remove our access at any time (this may stop the work).
• Delivery and review. We tell you when a deliverable is ready. You have 10 business days to tell us if it doesn't match the quote; we then fix it at no extra cost. After that, or once you start using it in your business, it is accepted. A "business day" is Monday to Friday, except statutory holidays in British Columbia.

9. Cancellation and refunds

• If you cancel a project, tell us in writing (email is fine). If you cancel before we start the work, you get a full refund of what you paid for it. If you cancel after we start, you pay for the work done up to the cancellation and for third-party costs already committed for you, and we refund the rest of what you paid.
• Monthly services end with the notice written in the quote.
• If we cancel. If we can't deliver the services as agreed, we tell you in writing and refund what you paid for work not delivered.
• If something we delivered doesn't match the quote, tell us within the review period (section 8). We fix it at no cost; if we can't fix it within a reasonable time, we refund what you paid for that part.
• Refunds go back the way you paid, where possible. We don't deduct fees.
• These rules don't limit any refund or cancellation rights you have under law that can't be waived.

10. Intellectual property and your content

• Your content. Your information, documents, recordings, data, logos and website content stay yours. You allow us to use them only to deliver the services, including with the providers we use for the work (section 11).
• What we make for you. Each quote or invoice states which of these two options applies to the deliverables made specifically for you (for example an assistant's knowledge base, scripts, configurations and documents):
  • Option A — you own them. Once you have paid in full for the project, you own those deliverables.
  • Option B — Fastify owns them, you get a licence. Fastify keeps ownership. Once you have paid in full, you get a non-exclusive licence to use them for your business, for the period stated in the quote or, if no period is stated, without time limit. You may not resell them or license them to others.
• Our materials. Fastify's own tools, software, methods, templates, question libraries, prompts and know-how that we had before the project or develop for general use belong to Fastify and its licensors, under either option. Where a deliverable includes them, you get a non-exclusive licence to use them as part of that deliverable for your business, for as long as you may use the deliverable.
• Other companies' software stays under its own licence and terms (section 11).

11. Third-party tools and integrations

• Many projects use services from other companies — for example phone and telephony providers, content management systems (such as WordPress, Wix or Shopify), booking, email and CRM tools, and AI model providers. Their own terms, prices and privacy policies apply to their services. Where the quote says so, you may need your own account with them.
• You confirm that you may let us connect to and configure the tools you ask us to work with.
• Those companies can change, limit or stop their services, prices or features. We aren't responsible for their outages or changes, but we tell you if one affects your project and help you find a reasonable solution; any extra work is a change under section 7.
• Claude, ChatGPT and other product names are trademarks of their owners; Fastify is not affiliated with or endorsed by them unless we say so.

12. AI tools and no guarantee of results

• AI assistants, AI phone receptionists and other AI features can give answers that are incomplete or wrong, and can behave differently over time. They are not a person, and their answers are not professional, legal, medical, financial or tax advice. You decide where to use them, and keep a way for your customers to reach a person.
• You are responsible for telling your customers and callers, as the law requires, that they are dealing with an AI tool, and for any notice or consent needed for call recordings or transcripts.
• We do not guarantee any result — for example that your business will appear in, or be recommended by, any AI assistant or search engine, or a number of calls, bookings, leads or sales. Ratings and findings in our work are Fastify's assessments, not official rankings from any search engine or AI provider.

13. Confidentiality

Each of us keeps the other's confidential information private, uses it only for the project, and shares it only with people and providers who need it for the work and keep it confidential too. Confidential information doesn't include information that is public, that the other already had, or that must be disclosed by law (with notice where allowed). This continues for 1 year after the project ends. Personal information stays protected as section 14 and the law require, without that time limit.

14. Privacy

• Our Privacy Policy (fastify.ca/privacy) applies to the personal information we collect about you and your contacts at your business.
• When the work involves personal information of your customers or staff (for example caller details, messages or bookings), we use it only to deliver the services for you and as you instruct, protect it with reasonable safeguards, don't sell it, and return or delete it when the project ends, unless the law requires us to keep it. You are responsible for having the right to share it with us and for the notices your customers need.

15. Limitation of liability

The services are provided with reasonable care and skill. To the extent permitted by law: (a) Fastify is not liable for indirect, special or consequential losses, such as lost profits, revenue, customers or data; and (b) Fastify's total liability for all claims relating to a project is limited to the amount you paid Fastify for that project in the 12 months before the claim. This section doesn't limit liability that can't be limited by law, including for fraud or for rights consumers have under consumer protection laws.

16. Changes to these terms

We may update these terms. The version named in the quote you accept (or the invoice) applies to that project. Each version stays online, unchanged, at its own address (for example fastify.ca/services-terms/v1), so the link always shows exactly what you agreed to. These terms are available in English and French. Both versions are equally authoritative, and we publish and update them at the same time.

17. Governing law

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. Disputes will be decided by the courts of British Columbia, unless consumer protection law gives you the right to bring a claim where you live.

18. Contact

Fastify Canada Ltd. · 555 West 28th Street, North Vancouver, BC V7N 2J6 · +1 (778) 900-8009 · support@fastify.ca · info@fastify.ca · fastify.ca/contact